"I’ve never stayed in a B&B - is it right for me?"
OK, so that's not something we have ever been asked but this is the perfect place to explain a bit about us. Forget your preconceptions of what a B&B is - we are not 'stuffy' or 'traditional'! If you're looking for somewhere relaxed, happy and totally unique, you've come to the right place. With you in mind we have updated the B&B experience to fit with today’s changing world. We don't have daily housekeeping, so once you have checked-in, the space is your own and you're free to come and go as you wish. We’ve tried to make it easy for you to make the best memories possible. We hope you’ll love it.

Here we go with the real FAQ's.....

"Are you close to the beach?"
Yes! We are approximately a 5-7 minute walk to the beach and the town centre and are close to everything Cromer has to offer. We're situated in a residential road at the edge of the town centre, away from the hustle-and-bustle of the town and the nearest restaurants are a 2 minute walk from us.

"What time is Check-in and Check-out?"
Check-in is between 3pm - 7pm. If you need to arrive outside these times please let us know and we'll do our best to accommodate you. Check-out is anytime before 10am.

"Do you provide towels?"
Yes. We provide a set of towels (a luxurious fluffy bath sheet, hand towel and face cloth) for each person. We do ask that you refrain from taking our white towels to the beach, so please bring your own beach towels.

"I have tried phoning you but it goes through to answerphone..."
Ah, we're sorry! As this is a small family business, we don't have any employees and we do all the jobs ourselves so we are often not able to get to the phone in time. Please do bear with us! You may leave a message and we'll call you back as soon as we are free, or for a faster reply you can always email us at enquiries@no4cromer.com as we'll be able to respond even if we're out and about.

"Can I drink the tap water?"
Yes. The tap water in the bathrooms is safe to drink and to fill your kettle.

"I am not able to use stairs, do you have any ground floor or lower floor rooms?"
Sorry, no we don't. All of our rooms are on the 2nd (top) floor and are accessed by 2 flights of stairs (28 steps in total), so are not suitable for guests with impaired mobility. For further information around accessibility at No4 Cromer, please click here.

"Can you recommend any restaurants?"
Absolutely! We can send you a list of our recommended eateries both in and around the Cromer area if you wish to peruse it before you arrive. The list will be available in your room once you're here also - you'll find it in the box of useful leaflets in your drawer.

"Do you do full English breakfast?"
We don't serve a cooked full English breakfast, but we do provide a 10% discount card for use at local café Breakers who make an excellent fry-up. Many of our previous guests have said they would prefer not to have breakfast, so now we offer a choice of two non-traditional continental-style breakfasts which are optional and can be selected when booking, if required.

"I haven't been to Cromer before - is there much to do?"
There's lots to do, and equally there's lots of opportunities to just relax and unwind. Check-out our Explore Cromer section which lists things to do in the local area and beyond. You can also ask us if you need more detail.

"Will I be able to check-in early?"
Normally, check-in is available between 3pm-7pm, but if you would like to have access to your room earlier than 3pm please contact us with a special request, as we may be able to have your room ready a little earlier.

"Can I have a later check-out?"
Unfortunately we're not able to offer later check-outs. You are required to vacate your room(s) by 10am at the latest. However, you will be able to continue using your parking space(s) until midday on the day of check-out.

"Can you store my luggage here for the day after i've checked-out?"
Most of the time we will be able to store luggage, but there are occasions when we may not be able to - so please do check before you book.

"As you don't service the rooms, what do I do if I run out of tea or coffee, or need my bin emptied?"
We firmly believe that your privacy is paramount and your room is your your ‘home-from-home’ while you are staying with us, and so we don't come into your room every to do a daily 'room refresh'. You will find a good supply of everything in your room, so you should have all you need for a wonderful stay. If your bin is full, extra bin liners can be found underneath and you may leave full bags in the entrance hall for us to collect, or if you wish you may pop it in our outside wheelie bin. Should you need anything during your stay, please message or call the mobile phone number on your Welcome Pack, alternatively you many ring the bell in the hallway for assistance and we'll be happy to help in any way we can.

"Do you have fridges in the rooms?"
No we don't.

"Do you provide fresh milk?"
If you order breakfast, you will receive fresh milk in the morning as part of your breakfast package. On our hospitality trays we provide good-quality granulated (dried) milk which is made from pure milk and is an amazing alternative to fresh milk. Once mixed with a little cold water in the bottom of your mug, we think it's indistinguishable from fresh milk. We recommend 2 teaspoons per mug, mixed with a little cold (never boiling) water - we think you'll love it.

"Do you have a curfew?"
No. You will have your own key for the front door so you may come and go as you wish. We generally turn the main hallway/stairs lights off around 11pm so please bear that in mind if you're planning to return late. You will still be able to see as we have small plug-in lights to light your way up the stairs.

"Can I stay in my room all day? I want to have a chilled day reading."
Yes. Absolutely. If you wish to have a huge lie-in and then chill-out in your room, that's fine by us. We don't service our rooms so we'll never disturb you once you've checked-in. It's your private space. Please note that we may be cleaning rooms adjacent to yours between the hours of 10am-1pm so you will hear some noise, including vacuming, during those hours.

"Can I bring my dog?"
No sorry, we are a pet-free home.

"Help - I've spilled a cup of coffee on the bed, what should I do?"
Don't worry, accidents happen! The best thing to do is let us know as soon as possible, because the longer the stain is allowed to sit, the more difficult it is to remove. If you can let us know straight away, we'll bring you replacement linen.

"Unfortunately we won't be able to make our stay. Can we have a refund please?"
If you let us know more than 14 days before your stay you will receive a full refund. If you notify us 8-13 days before, you'll receive a refund of 50%. If you tell us 7 days or less before your arrival date, no refund can be given. We understand that there may be circumstances beyond your control such as illness or bereavement, but as a small business we will be very unlikely to re-let your room at such short notice and cannot afford to refund any cancellations that are made within a week of the booked arrival date. No exceptions, sorry. Please understand if we say we cannot offer you a refund at short notice - thank you.

We are unable to reschedule stays unless this is done more than 14 days before your arrival date. The new dates need to be within 30 days of your original planned arrival date and will be non-transferrable non-refundable.

In the unlikely event that we are able to relet any late cancellations we will refund accordingly, minus an admin fee of £20.

 

Want a detailed look at our rooms?

We have a video tour available to watch on our Facebook page - click here to watch (link will open in a new window)

Still have a question? Click here to send us a message

 

Ready to book?

Click here to check our availability calendar.